KENWOOD Music Play

General

KENWOOD Music Play does not detect the USB connection, even when the cable is connected to the KENWOOD receiver.
  1. Check that you are using a 2015 KENWOOD Receiver model. KENWOOD Music Play will not work with older models. KENWOOD Receiver Supported Models for Music playback with Android Device.
  2. Disconnect the cable from the android device, and reconnect the cable securely.
  3. Please try again with another USB data cable.

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KENWOOD Music Play is not launched after I connect the USB cable to the KENWOOD Receiver.

Once connected, KENWOOD Music Play will run automatically in the background, and will place a notification icon, both in the notification bar and the notification menu. Tap on the icon in the notification menu to bring the app to the foreground.

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My device is connected to the KENWOOD receiver, but KENWOOD Music Play shows me that I’m not connected.

KENWOOD receiver can connect with android devices in 2 ways:

  1. HAND MODE – Basic functions, does not need KENWOOD Music play app.
  2. BROWSE MODE – Advanced playback and display functions, requires KENWOOD Music Play App.

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I am connected but I cannot see any album information or artwork.

Please connect to android device in BROWSE MODE.

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My android device behaves abnormally or hangs whenever I disconnect the USB from the KENWOOD receiver.

Please press the DISCONNECT button available in KENWOOD Music Play main screen before physically disconnecting the USB cable from the device.

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Media Player

There is no artwork being shown.

The song being played does not carry any album artwork information.

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There is no tag information being shown.

The song being played does not carry any Tag information.

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Play/Pause/RW/FW buttons or gestures are missing, or does not work.

All playback operations are to be performed in the KENWOOD Receiver, and not on the app.

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I cannot scroll through the playtime/there is no playtime bar.

All playback operations are to be performed in the KENWOOD Receiver, and not on the app.

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